Responsible Gaming at b299
At b299, gambling is entertainment — not a way to make money or escape problems. We provide every Bangladeshi player with the tools, information, and support needed to stay in control and keep the game enjoyable. 21+ only.
Our Commitment
How b299 Keeps You Safe
Six pillars of responsible gaming that every b299 player benefits from — built into the platform and available at any time.
Strict 21+ Policy
b299 enforces a hard minimum age of 21 years across all products. Age is verified during KYC onboarding, and any account found to belong to an underage player is immediately suspended without exception.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change is applied.
Session Time Limits
Choose how long each gaming session lasts — 30 minutes, 1 hour, or a custom duration. When your session limit is reached, b299 will prompt you to take a break before continuing, helping you stay mindful of time spent.
Time-Out Periods
Need a short break? Activate a time-out of 24 hours, 7 days, or 30 days. During a time-out your account is fully locked and no deposits, bets, or logins are permitted. You can reinstate access once the period expires.
Self-Exclusion
For players who need a longer or permanent break, b299 offers self-exclusion for 6 months, 1 year, 3 years, or permanent closure. Self-exclusion is irreversible for the chosen period — this is a serious, binding commitment.
Dedicated Support
Our responsible gaming support team is available every day from 09:00 to 23:00 BST (UTC+6). Whether you need help setting limits or want to talk through concerns, contact us at [email protected] — we respond with care and no judgment.
What Is Responsible Gaming?
Responsible gaming means participating in gambling activities in a way that is safe, controlled, and enjoyable — without allowing it to negatively impact your finances, relationships, mental health, or daily life. At b299, we believe that every player in Bangladesh deserves access to a platform that actively supports healthy gambling habits, not just one that takes your money and leaves you to manage the consequences alone.
Gambling is entertainment. The games on b299 — whether that's cricket betting during a BPL match, spinning slots from Pragmatic Play, or playing a crash game like Crash Goal — are designed to be fun, not to be a source of income. Every game has a built-in house edge, which means that over the long run, the house always wins. The only guaranteed way to enjoy gambling sustainably is to treat every deposit as the cost of entertainment, just as you would buying a cinema ticket or attending a concert.
b299's responsible gaming framework is built around three core principles: prevention (giving you tools and information before problems develop), early intervention (monitoring play patterns and reaching out when concerning behaviour is detected), and support (providing easy, judgment-free pathways to help when gambling stops being fun).
Warning Signs of Problem Gambling
Problem gambling does not always look dramatic. It often begins with subtle shifts in behaviour that are easy to rationalise or overlook. Being honest with yourself about the following warning signs is an important first step.
Financial Warning Signs
- Spending more money on gambling than you originally planned or can afford
- Borrowing money from friends, family, or taking out loans to fund gambling
- Using money earmarked for essential expenses (rent, food, utilities) for gambling
- Feeling desperate to win back money you have lost (chasing losses)
- Hiding gambling-related financial transactions from people close to you
Behavioural Warning Signs
- Feeling unable to stop gambling even when you want to
- Needing to gamble with larger amounts to get the same level of excitement
- Lying to family members or friends about how much time or money you spend gambling
- Neglecting work, study, family responsibilities, or social commitments because of gambling
- Gambling to escape feelings of stress, anxiety, loneliness, or boredom
Emotional Warning Signs
- Feeling irritable, restless, or anxious when not gambling or when trying to cut down
- Experiencing guilt, shame, or regret after gambling sessions
- Having persistent thoughts about gambling even when doing other activities
- Feeling hopeless or depressed in relation to gambling losses
Self-Assessment: Is Your Gambling Still Healthy?
Answer the following questions honestly. If you find yourself answering "yes" to several of them, it may be time to take a step back and seek support. This is not a clinical diagnostic tool — it is a personal reflection aid.
Player Safety Tools
b299 provides a comprehensive suite of player-controlled safety tools, all accessible directly from your account settings. You do not need to contact support to use any of these tools — they are available instantly, 24 hours a day, 7 days a week.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit. Reductions take effect immediately; increases require a 24-hour delay.
Loss Limits
Define the maximum amount you are willing to lose within a given time period. Once reached, further play is paused until the period resets.
Session Time Limits
Set a maximum session duration. b299 will alert you when your session is approaching the limit and prompt a break when it expires.
Time-Out (Short Break)
Take a temporary break of 24 hours, 7 days, or 30 days. Your account is fully locked during the period with no exceptions.
Self-Exclusion
Choose a longer exclusion of 6 months, 1 year, or 3 years — or request permanent account closure. This cannot be reversed during the active period.
Activity History
Review your complete gambling history — deposits, bets, wins, losses, and session durations — to stay informed about your own behaviour patterns.
Deposit and Loss Limits in Detail
Setting financial limits is one of the most effective tools for keeping gambling within safe boundaries. b299 strongly encourages all players to set both a deposit limit and a loss limit before starting any gaming session, regardless of experience level.
How Deposit Limits Work
A deposit limit caps the total amount of money you can transfer into your b299 account within a defined time window. You choose the limit amount (in BDT) and the period (daily, weekly, or monthly). Once you reach that cap, the system will block additional deposits until the period resets — no exceptions. This applies across all payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
- Daily limit: Resets every 24 hours from the time the limit was set
- Weekly limit: Resets every 7 calendar days
- Monthly limit: Resets on the first day of each calendar month
How Loss Limits Work
A loss limit caps the net amount you can lose within a defined period. Net losses are calculated as total bets placed minus total winnings returned. When your net loss for the period reaches the limit you set, your ability to place further wagers is paused until the period resets. This prevents chasing losses from escalating beyond a level you have pre-committed to.
The 24-Hour Rule for Increases
b299 applies a mandatory 24-hour cooling-off period before any request to increase a deposit or loss limit takes effect. This delay is intentional — it gives you time to reflect on whether the increase is genuinely what you want, rather than an impulsive reaction to a bad session. Limit decreases, however, take effect immediately and cannot be reversed within the same period.
Self-Exclusion: Taking a Serious Break
Self-exclusion is the most powerful account restriction available on b299. It is designed for players who recognise that their gambling has become problematic and who need a firm, binding commitment to stop — one that cannot be reversed on a whim.
Available Self-Exclusion Periods
- 6 months: Account fully suspended for six calendar months
- 1 year: Account fully suspended for twelve calendar months
- 3 years: Account fully suspended for thirty-six calendar months
- Permanent: Account permanently closed — this cannot be reversed under any circumstances
What Happens During Self-Exclusion
- Your account is immediately locked — no logins, deposits, withdrawals, or bets are possible
- Any pending bonus offers or promotional communications are cancelled and suppressed
- b299 will make reasonable efforts to remove you from all marketing contact lists
- Any funds remaining in your account balance will be held securely and may be withdrawn after the exclusion period ends (for non-permanent exclusions) by contacting support
- You will not be able to create a new b299 account during the self-exclusion period — any such accounts will be closed upon detection
How to Activate Self-Exclusion
You can activate self-exclusion in two ways: (1) directly through your account settings under the "Responsible Gaming" section, or (2) by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Support-initiated exclusions are processed within 24 hours of a verified request.
Protecting Minors
b299 operates strictly as an adults-only platform. No player under the age of 21 may register, deposit, or place any wager on any b299 product. This policy is enforced through a mandatory KYC verification process that requires government-issued photo identification confirming date of birth before any account is fully activated.
If you share a device, computer, or mobile phone with minors, we strongly encourage you to take the following precautions:
- Always log out of your b299 account after each session — never leave your account open on a shared device
- Use strong, unique passwords that are not stored in shared browsers or password managers accessible to minors
- Consider using device-level parental controls or content filtering software to block gambling websites on shared devices
- Never share your b299 login credentials with anyone, including family members
If you suspect that a minor has gained access to a b299 account — whether your own or otherwise — please contact us immediately at [email protected] with the subject line "Underage Access Report". We will investigate and act promptly. Any account confirmed to be held by an underage individual will be permanently closed and any deposits refunded where legally required.
Getting Help and Professional Support
There is no shame in recognising that gambling has become a problem and reaching out for help. b299's responsible gaming team is available every day and will respond with empathy and complete confidentiality. We are not here to judge — we are here to help.
Contact b299 Responsible Gaming Support
- Email: [email protected] (subject line: "Responsible Gaming Support")
- Operating Hours: Monday to Sunday, 09:00 – 23:00 Bangladesh Standard Time (BST, UTC+6)
- Response Time: All responsible gaming enquiries are prioritised and responded to within 24 hours
What Our Support Team Can Help With
- Setting or adjusting deposit, loss, or session time limits on your behalf
- Activating a time-out or self-exclusion if you are unable to do so through the account portal
- Providing information about external professional support resources
- Discussing concerns about your own gambling behaviour in a safe, confidential environment
- Assisting family members who are concerned about a loved one's gambling
Tips for Staying in Control
- Always set a fixed budget before you start playing — decide your maximum loss in advance
- Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol
- Take regular breaks — step away from the screen every 30 to 60 minutes
- Balance gambling with other hobbies and social activities you enjoy
- Keep track of how much time and money you actually spend — not just what you feel like you have spent
- Remember that no betting strategy can overcome the house edge in the long run
- If you are on a losing streak, accept the loss and log out — do not chase
Our Pledge to Bangladeshi Players
b299 was built for the Bangladeshi gambling community — players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every corner of the country. We take our responsibility to this community seriously. Our pledge to every b299 player is simple and unwavering:
- We will never knowingly allow underage individuals to gamble on our platform
- We will always provide easy, accessible tools for players to manage their own gambling behaviour
- We will never make it harder to set limits than it is to place a bet
- We will respond to every responsible gaming request with urgency, care, and respect
- We will continuously improve our responsible gaming programme based on best practices and player feedback
- We will use SSL encryption and industry-standard security measures to protect your data and funds at all times
Gambling at b299 should always leave you feeling entertained — never distressed. If that ever changes, please reach out. We are on your side.
Play Smart. Play Safe. Play at b299.
Gambling is more enjoyable when it stays in control. Explore our games, set your limits, and play responsibly — all the tools you need are right inside your account.